Skip to content

Choose your language

  • No results

Choose your login

  • No results
Support

How can we help?

Lightbulb icon
Lightbulb icon

Here’s your answer

Sources:

Lightbulb icon

Oops!

We currently don’t have an answer for this and our teams are working on resolving the issue. If you still need help,
User reading a resource

Popular resources

Help center

FAQs
Conversation bubbles

Contact us

Search

Set up Cloud Print on a Mac

This page applies to:

After you’ve created an invite link, as described in Step 1: Configure Cloud Print in the Mobility Print server , send the link to your users.

Now your users have this link, all they have to do is click it and follow the steps below. We recommend you also follow these steps on your Mac to familiarize yourself with the user’s process.

  1. On your Mac, click the URL. The following setup page is displayed.

    Screenshot of the setup screen for Mobility Print on macOS

    Setting up printing through Mobility Print on macOS

  2. Click Download and run Mobility Print. The Mobility Print installer is downloaded.

    Screenshot of disk image containing the Mobility Print installer package for macOS.

    Running the Mobility Print client package on macOS

  3. Run the Mobility Print client installer and follow the prompts.

  4. After installing the Mobility Print client, return to the setup page, where you’ll see a popup asking you to open the PaperCut Mobility Print client. Click Allow to open the client.

    Screenshot of a macOS confirmation box asking if the user wants to allow the Mobility Print client to run.

    Allowing macOS to open the Mobility Print client

    If you don’t see the popup, click Connect and get my printers.

    Either way, you’ll see the following message:

    Screenshot of macOS asking if you're sure you want to open the Mobility Print application on macOS

    Confirm that you’re ok to open the Mobility Print client!

  5. Click Open.

    The setup page passes the necessary secret information to your Mobility Print client, which immediately establishes a secure peer-to-peer connection with the your Mobility Print server to fetch and install the printers.

    Screenshot of a macOS notification showing the status of 'Fetching your printers'.

    Notification showing the status of ‘Fetching printers’

    When it’s done, you’ll see a notification popup at the top of the page.

    Screenshot of a macOS notification showing '3 printers installed'.

    Successfully installed 3 printers!

How to print

Cmd + P

Seriously, that’s it.

After you select the Mobility Print printer you want to print to, you’ll be asked to enter your printing username and password. Then your print job will be sent and that’s it!

Troubleshooting and feedback

If you have an issue or want to provide feedback, the best thing to do is send us the logs so we can get to understand the problem or behavior.

You can always contact the Mobility Print team with any questions or concerns via PaperCut Support

Please consider grabbing both of the following logs when testing.

  • The macOS client logs here:

    /Applications/PaperCut Mobility Print Client/data/logs

  • The list of invite links and printers the client has available for your users is here:

    /Users/<username>/Library/Application Support/PaperCutMobilityPrintClient

Comments