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Use access cards for authentication with PaperCut Hive

This page applies to:

A card reader can allow users to authenticate at an MFD (Multifunction Device) by tapping an access card, badge, or other token. They replace or supplement PIN codes and usernames/passwords for authentication.

Card readers help admins provide convenient copier access in secure environments since users can log in with a quick tap of their ID badge.

Supported card readers

The list of supported card readers varies by manufacturer. To determine compatibility with your MFD, check the relevant Hive Embedded App Installation Guide. These guides are available from Authorized PaperCut Partners through the Partner Portal .

Setting up a card reader

After the card reader is installed on an MFD, you can configure PaperCut Hive to offer users the option to log in with an access card.

  1. Before adding a card reader to your MFD you will need to install the Hive printer app .
  2. Prepare the card reader and MFD according to each MFD model’s relevant Hive Embedded App Installation Guide. These guides are available from Authorized PaperCut Partners through the Partner Portal .
  3. Log in to the PaperCut Hive web interface on your browser.
  4. In the left menu, click Printers, then find and select the printer you are installing. The printer’s details panel is displayed.
  5. Select Apps > Full Embedded App to view the App configuration page.
  6. Enable the Swipe Card toggle switch and save the changes.

Troubleshooting card reader problems

If a card reader isn’t working or not working properly, try the following.

  • Power-cycle the card reader. Try unplugging it and plugging it back in.
  • Verify the embedded app version and card reader compatibility. Are you using the correct version for your setup? Your authorized PaperCut Partner can help determine if your card reader model is supported for the specific MFD.
  • Check the card reader firmware. Ensure the card reader is using its manufacturer’s recommended firmware version.
  • Test on a PC. Connect the card reader to a desktop computer, open a text file, and swipe the card. Did the correct card number appear in the text file? If not, the card reader might not be configured for keyboard emulation. The exact steps will depend on the brand and model of card reader. Work with your authorized PaperCut Partner to confirm the card reader is configured correctly.

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