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Printing for end users of PaperCut Hive and Pocket

This page applies to:

First off - congratulations! Given that you’re here reading this, we figure you’re trying to print using PaperCut Hive or Pocket. If that’s you, then read on!

Which PaperCut product are you using?

There are a few different versions of PaperCut’s software. If you’re not sure which one your organization uses, the IT admin (or whoever’s in charge of printing) will know.

Here’s what you need to ask them:

“Do we use PaperCut Hive/Pocket or PaperCut NG/MF for printing?”

If you use PaperCut Hive or Pocket, you’re in the right place for more information.

Getting started with PaperCut Hive or Pocket

You can only use PaperCut Hive or Pocket if you’ve been given access by your organization. This might happen a few different ways:

  • Your administrator has added you as a user, and shared with you an email or URL link to log in to PaperCut Hive or Pocket.
  • Your administrator has added you as a user, and shared with you an invitation email with a link to three setup steps (no need to log in to anything).
  • You scanned a QR code on a printer to request access, and your administrator has approved your access request.
  • Or maybe you just clicked print on a document, and a PaperCut Hive or Pocket login page popped up. (This can happen when an administrator installs software on your computer for you.)

If you think you should have access to PaperCut Hive or Pocket, and you don’t have it yet, have a chat with whoever manages printing at your organization.

Logging in or setting up PaperCut Hive or Pocket

Whether or not you need to log in to PaperCut Hive or Pocket depends on how your organization has set things up. Check out the heading below that applies to you.

I received an email invitation

If you’ve received an invitation email with a Get Started button, select the button then follow the steps.

  • For some users, you’ll be taken to a web page where you can log into the User Portal — this is where you can manage your own printing.
  • For other users, you’ll be taken to a web page with three steps on it. Follow the steps to download the software and start printing.

In some organizations, you might be asked to click a URL (link) to finish setup. Select the link and you’ll be taken to a login page, where you can log into PaperCut Hive or Pocket using a login method allowed by your organization. After you’re logged in, you can use the User Portal — this is where you can manage your own printing.

A screen popped up when I tried to print something

If you tried printing and a PaperCut Hive or Pocket login screen suddenly appeared, you can try logging in (or creating an account).

Depending on your organization’s settings, in some cases you might not be able to log in. In this situation, find your invitation email, and select the Get Started button, then follow the instructions. (For more help, contact whoever is in charge of printing at your organization.)

You’ll just need to re-print your document when you’ve finished setup.

Where can I download the PaperCut Hive or Pocket app(s)?

Again, this one depends on how your organization has decided to set things up.

At some organizations, you’ll click a email button or a link and see a screen where you can log in. This takes you to the User Portal where you can manage your printing and download (or re-download) the app(s).

At other organizations, you’ll be sent an invitation email with a link to a webpage where you can download the app (but you won’t see a login screen). If you need to download the app again later, you’ll have to find the button in the invitation email again. If the button isn’t working, the email might have expired. Just ask whoever is in charge of printing at your organization for a new invitation email.

Setting up the mobile app (phone and tablet)

Not all organizations use the mobile app, but if your organization does, here’s what you need to know.

After you’ve downloaded the mobile app to your phone, you need to link it to your PaperCut Hive or Pocket account. To link the app, you can log in, scan a QR code, or enter a linking code.

At this point, if you’re using Android, you’re good to go!

For iOS users, finish setting up printing in 4 easy steps:

  1. Head into the iOS PaperCut Pocket or Hive app, and tap your Profile icon at the top right.
  2. Select Print from this phone? Install Profile. A new screen is displayed asking you to download the PaperCut Pocket or Hive profile. Tap Download, and after it’s downloaded, tap Close.
  3. Open the iOS Settings app, tap Profile Downloaded, and then tap Install in the upper right corner.
  4. Enter your passcode, and then tap Install again. Voila! The PaperCut Printer is now in your list of printers.

Depending on your organization’s settings, the QR code is in one of these places:

  • In the invitation email (or, if you select the Get Started button, a web page opens. Select Get App, and the QR code appears).
  • In the User Portal — just log in, then go to Set up my devices. Select Get App, and the QR code appears.

Depending on your organization’s settings, the linking code is in one these places:

  • In the invitation email (or, if you select the Get Started button, a web page opens. Select Get App, and the linking code appears).
  • In the User Portal — just log in, then go to Set up my devices. Select Get App, and the linking code appears.

Why doesn’t my invitation email button work?

Your invitation email is very likely expired. Ask whoever is in charge of printing at your organization for a new one (or, if available at your organization, scan the QR code on your printer to request access again).

I lost my invitation email. What should I do?

Here are some things you can try:

  • Check your spam folder.
  • Search your inbox for “PaperCut”.
  • Ask whoever is in charge of printing at your organization for a new invitation email.

I need help getting my printing to work

If you’re having trouble printing, here are a couple of quick tips:

  • When you select Ctrl+P (or otherwise print your document), check that the Destination is the “PaperCut Printer”. Note: some organizations might prefer you to use a different destination. If you’re not sure, ask whoever is in charge of printing at your organization.
  • Once your document has been sent to the printer, you still need to “release” it (make it come out of the printer). To do this, you’ll need to use a release option that your organization has set up. It might be:
    • A swipe card (access card)
    • Entering your access code into the printer touchscreen (you’ll find the access code in your invitation email or by logging into the User Portal)
    • By following the prompts in your PaperCut Hive or Pocket mobile app

I still need help. Should I contact PaperCut?

As much as we’d love to help you out, the best person to speak to is whoever manages the printing at your organization. They’ll know how things have been set up for you, so they’ll be able to help you out.

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