How do I buy PaperCut?
We don’t sell PaperCut Hive or PaperCut MF
(our Partners do)
THE POWER OF A PARTNER NETWORK
Why PaperCut doesn’t sell PaperCut directly
One of the first questions we’re asked is, “How do I buy PaperCut software?”
Here’s the thing: we’re really, REALLY good at making printer software.
But the truth is, many organisations have complex network environments and require local expertise to assist with print management software rollouts. We don’t want you to encounter ANY installation challenges, so we get the expert resellers in your city to help you.
![](https://cdn.papercut.com/web/img/products/mf/how-to-buy/full-ecosystem-how-to-get.png)
Here’s how it works…
We supply and support our top of the line solutions PaperCut Hive and PaperCut MF through a group of trusted PaperCut Authorized Partners. There’s around 20 of these specialised partners around the world.
And THEY work with thousands of resellers, be that MPS, Print or IT - including those located in your city. That way you have local contacts to establish long-term valuable partnerships. These partnerships can help with requirements gathering, understanding product features and benefits, assisting with architecture and design through to proof of concepts and professional services related to installation, integration, and ongoing support.
And THAT’S how you buy PaperCut software! Of course, we DO sell direct if your needs are simple. That’s where PaperCut Pocket comes in.
Learn more about buying PaperCut Hive and PaperCut MF
Get in touch and we'll spill all of the beans!
Want to learn more about how to purchase PaperCut Hive or PaperCut MF? We’ve got a team of PaperCutters eager to explain exactly how it all works. Or, if you’re ready to talk about your print environment with one of our Authorized Partners, you can get started by selecting your country below.
Or, find a PaperCut Authorized Partner near you and tell them you’re ready to buy PaperCut
(or learn more about it - there’s no rush to buy unless you’re in a hurry).
Canada
Website: www.acd-inc.com
Email: sales@acd-inc.com
Email: software.support@acd-inc.com
Phone: +1 800 990 2234
United States of America
Website: www.acd-inc.com
Email: sales@acd-inc.com
Email: software.support@acd-inc.com
Phone: +1 800 990 2234
Mexico
Website: www.acd-inc.com
Email: marcela.izquierdo@acd-inc.com
Phone: +52 155 1915 9144
Colombia
Website: www.acd-inc.com
Email: pedro.calderon@acd-inc.com
Phone: +57 314 243 5342
Guatemala
Website: www.acd-inc.com
Email: ivan.monsalve@acd-inc.com
Phone: +1 732 703 4096
Brazil
Website: www.acd-inc.com
Email: rodrigo.romao@acd-inc.com
Phone: +55 11 9 8920 5835
Argentina
Website: www.acd-inc.com
Phone: +54 9 261 721 4996
Bahamas
Website: www.acd-inc.com
Email: sales@acd-inc.com
Phone: +1 800 990 2234
Barbados
Website: www.acd-inc.com
Email: sales@acd-inc.com
Phone: +1 800 990 2234
Belize
Website: www.acd-inc.com
Email: sales@acd-inc.com
Phone: +1 800 990 2234
Bermuda
Website: www.acd-inc.com
Email: sales@acd-inc.com
Phone: +1 800 990 2234
Bolivia
Website: www.acd-inc.com
Email: sales@acd-inc.com
Phone: +1 800 990 2234
Virgin Islands, British
Website: www.acd-inc.com
Email: sales@acd-inc.com
Phone: +1 800 990 2234
Chile
Website: www.acd-inc.com
Email: sales@acd-inc.com
Phone: +1 800 990 2234
Costa Rica
Website: www.acd-inc.com
Email: sales@acd-inc.com
Phone: +1 800 990 2234
Dominican Republic
Website: www.acd-inc.com
Email: sales@acd-inc.com
Phone: +1 800 990 2234
Ecuador
Website: www.acd-inc.com
Email: sales@acd-inc.com
Phone: +1 800 990 2234
El Salvador
Website: www.acd-inc.com
Email: sales@acd-inc.com
Phone: +1 800 990 2234
Guyana
Website: www.acd-inc.com
Email: sales@acd-inc.com
Phone: +1 800 990 2234
Honduras
Website: www.acd-inc.com
Email: sales@acd-inc.com
Phone: +1 800 990 2234
Jamaica
Website: www.acd-inc.com
Email: sales@acd-inc.com
Phone: +1 800 990 2234
Nicaragua
Website: www.acd-inc.com
Email: sales@acd-inc.com
Phone: +1 800 990 2234
Panama
Website: www.acd-inc.com
Email: sales@acd-inc.com
Phone: +1 800 990 2234
Paraguay
Website: www.acd-inc.com
Email: sales@acd-inc.com
Phone: +1 800 990 2234
Peru
Website: www.acd-inc.com
Email: sales@acd-inc.com
Phone: +1 800 990 2234
Puerto Rico
Website: www.acd-inc.com
Email: sales@acd-inc.com
Phone: +1 800 990 2234
Trinidad and Tobago
Website: www.acd-inc.com
Email: sales@acd-inc.com
Phone: +1 800 990 2234
Uruguay
Website: www.acd-inc.com
Email: sales@acd-inc.com
Phone: +1 800 990 2234
Virgin Islands, US
Website: www.acd-inc.com
Email: sales@acd-inc.com
Phone: +1 800 990 2234
Venezuela
Website: www.acd-inc.com
Email: sales@acd-inc.com
Phone: +1 800 990 2234
Hong Kong
Email: sales@apposite.com.hk
Phone: +852 2149 6060
Macao
Email: sales@apposite.com.hk
Phone: +852 2149 6060
China
Email: sales@apposite.com.hk
Phone: +86 186 2029 1118
Benin
Email: info_papercut@bluemega.com
Phone: +33 (0) 1 69 35 46 46
Mobile: +33 (0) 6 66 20 22 98
Fax: +33 (0) 1 69 35 46 46
Burkina Faso
Email: info_papercut@bluemega.com
Phone: +33 (0) 1 69 35 46 46
Mobile: +33 (0) 6 66 20 22 98
Fax: +33 (0) 1 69 35 46 46
Cameroon
Email: info_papercut@bluemega.com
Phone: +33 (0) 1 69 35 46 46
Mobile: +33 (0) 6 66 20 22 98
Fax: +33 (0) 1 69 35 46 46
Chad
Email: info_papercut@bluemega.com
Phone: +33 (0) 1 69 35 46 46
Mobile: +33 (0) 6 66 20 22 98
Fax: +33 (0) 1 69 35 46 46
Central African Republic
Email: info_papercut@bluemega.com
Phone: +33 (0) 1 69 35 46 46
Mobile: +33 (0) 6 66 20 22 98
Fax: +33 (0) 1 69 35 46 46
Comoros
Email: info_papercut@bluemega.com
Phone: +33 (0) 1 69 35 46 46
Mobile: +33 (0) 6 66 20 22 98
Fax: +33 (0) 1 69 35 46 46
Congo
Email: info_papercut@bluemega.com
Phone: +33 (0) 1 69 35 46 46
Mobile: +33 (0) 6 66 20 22 98
Fax: +33 (0) 1 69 35 46 46
Democratic Republic of Congo
info_papercut@bluemega.com
Phone: +33 (0) 1 69 35 46 46
Mobile: +33 (0) 6 66 20 22 98
Fax: +33 (0) 1 69 35 46 46
Cote D'Lvoire
info_papercut@bluemega.com
Phone: +33 (0) 1 69 35 46 46
Mobile: +33 (0) 6 66 20 22 98
Fax: +33 (0) 1 69 35 46 46
Djibouti
info_papercut@bluemega.com
Phone: +33 (0) 1 69 35 46 46
Mobile: +33 (0) 6 66 20 22 98
Fax: +33 (0) 1 69 35 46 46
Equatorial Guinea
info_papercut@bluemega.com
Phone: +33 (0) 1 69 35 46 46
Mobile: +33 (0) 6 66 20 22 98
Fax: +33 (0) 1 69 35 46 46
Gabon
info_papercut@bluemega.com
Phone: +33 (0) 1 69 35 46 46
Mobile: +33 (0) 6 66 20 22 98
Fax: +33 (0) 1 69 35 46 46
Guinea
info_papercut@bluemega.com
Phone: +33 (0) 1 69 35 46 46
Mobile: +33 (0) 6 66 20 22 98
Fax: +33 (0) 1 69 35 46 46
Madagascar
info_papercut@bluemega.com
Phone: +33 (0) 1 69 35 46 46
Mobile: +33 (0) 6 66 20 22 98
Fax: +33 (0) 1 69 35 46 46
Mali
Email: info_papercut@bluemega.com
Phone: +33 (0) 1 69 35 46 46
Mobile: +33 (0) 6 66 20 22 98
Fax: +33 (0) 1 69 35 46 46
Morocco
Email: info_papercut@bluemega.com
Phone: +33 (0) 1 69 35 46 46
Mobile: +33 (0) 6 66 20 22 98
Fax: +33 (0) 1 69 35 46 46
Niger
Email: info_papercut@bluemega.com
Phone: +33 (0) 1 69 35 46 46
Mobile: +33 (0) 6 66 20 22 98
Fax: +33 (0) 1 69 35 46 46
Senegal
Email: info_papercut@bluemega.com
Phone: +33 (0) 1 69 35 46 46
Mobile: +33 (0) 6 66 20 22 98
Fax: +33 (0) 1 69 35 46 46
Togo
Email: info_papercut@bluemega.com
Phone: +33 (0) 1 69 35 46 46
Mobile: +33 (0) 6 66 20 22 98
Fax: +33 (0) 1 69 35 46 46
Tunisia
Email: info_papercut@bluemega.com
Phone: +33 (0) 1 69 35 46 46
Mobile: +33 (0) 6 66 20 22 98
Fax: +33 (0) 1 69 35 46 46
Algeria
Email: info_papercut@bluemega.com
Phone: +33 (0) 1 69 35 46 46
Mobile: +33 (0) 6 66 20 22 98
Fax: +33 (0) 1 69 35 46 46
Belgium
Email: info_papercut@bluemega.com
Phone: +33 (0) 1 69 35 46 46
Mobile: +33 (0) 6 66 20 22 98
Fax: +33 (0) 1 69 35 46 46
France
Email: info_papercut@bluemega.com
Phone: +33 (0) 1 69 35 46 46
Mobile: +33 (0) 6 66 20 22 98
Fax: +33 (0) 1 69 35 46 46
Switzerland
Email: info_papercut@bluemega.com
Phone: +33 (0) 1 69 35 46 46
Mobile: +33 (0) 6 66 20 22 98
Fax: +33 (0) 1 69 35 46 46
Luxembourg
Email: info_papercut@bluemega.com
Phone: +33 (0) 1 69 35 46 46
Mobile: +33 (0) 6 66 20 22 98
Fax: +33 (0) 1 69 35 46 46
Bahrain
Email: info@bridgesol.com
Phone: +971 4 236 9169
Mobile: +971 5 5338 5330
Fax: +971 4 701 7971
Cyprus
Email: info@bridgesol.com
Phone: +971 4 236 9169
Mobile: +971 5 5338 5330
Fax: +971 4 701 7971
Egypt
Email: info@bridgesol.com
Phone: +971 4 236 9169
Mobile: +971 5 5338 5330
Fax: +971 4 701 7971
Iran
Email: info@bridgesol.com
Phone: +971 4 236 9169
Mobile: +971 5 5338 5330
Fax: +971 4 701 7971
Iraq
Email: info@bridgesol.com
Phone: +971 4 236 9169
Mobile: +971 5 5338 5330
Fax: +971 4 701 7971
Israel
Email: info@bridgesol.com
Phone: +971 4 236 9169
Mobile: +971 5 5338 5330
Fax: +971 4 701 7971
Jordan
Email: info@bridgesol.com
Phone: +971 4 236 9169
Mobile: +971 5 5338 5330
Fax: +971 4 701 7971
Kuwait
Email: info@bridgesol.com
Phone: +971 4 236 9169
Mobile: +971 5 5338 5330
Fax: +971 4 701 7971
Lebanon
Email: info@bridgesol.com
Phone: +971 4 236 9169
Mobile: +971 5 5338 5330
Fax: +971 4 701 7971
Oman
Email: info@bridgesol.com
Phone: +971 4 236 9169
Mobile: +971 5 5338 5330
Fax: +971 4 701 7971
Pakistan
Email: info@bridgesol.com
Phone: +971 4 236 9169
Mobile: +971 5 5338 5330
Fax: +971 4 701 7971
Palestine
Email: info@bridgesol.com
Phone: +971 4 236 9169
Mobile: +971 5 5338 5330
Fax: +971 4 701 7971
Saudi Arabia
Email: info@bridgesol.com
Phone: +971 4 236 9169
Mobile: +971 5 5338 5330
Fax: +971 4 701 7971
Qatar
Email: info@bridgesol.com
Phone: +971 4 236 9169
Mobile: +971 5 5338 5330
Fax: +971 4 701 7971
United Arab Emirates
Email: info@bridgesol.com
Phone: +971 4 236 9169
Mobile: +971 5 5338 5330
Fax: +971 4 701 7971
Turkey
Email: info@bridgesol.com
Phone: +971 4 236 9169
Mobile: +971 5 5338 5330
Fax: +971 4 701 7971
Yemen
Email: info@bridgesol.com
Phone: +971 4 236 9169
Mobile: +971 5 5338 5330
Fax: +971 4 701 7971
Portugal
Email: papercut@cctec.pt
Email: suporte@cctec.pt
Phone: +351 227 334 140
Japan
Email: info1@cosy.co.jp
Phone: +81 (0) 78 252 8630
Austria
Email: sales@dimatek.de
Email: support@dimatek.de
Phone: +49 (0) 7721 995 176 0
Fax: +49 (0) 7721 995 176 8
Germany
Email: sales@dimatek.de
Email: support@dimatek.de
Phone: +49 (0) 7721 995 176 0
Fax: +49 (0) 7721 995 176 8
Switzerland
Email: sales@dimatek.de
Email: support@dimatek.de
Phone: +49 (0) 7721 995 176 0
Fax: +49 (0) 7721 995 176 8
Afghanistan
Email: info@docmesoftlabs.com
Phone: +91 9000 16 17 19
Bangladesh
Email: info@docmesoftlabs.com
Phone: +91 9000 16 17 19
Bhutan
Email: info@docmesoftlabs.com
Phone: +91 9000 16 17 19
India
Email: info@docmesoftlabs.com
Phone: +91 9000 16 17 19
Maldives
Email: info@docmesoftlabs.com
Phone: +91 9000 16 17 19
Nepal
Email: info@docmesoftlabs.com
Phone: +91 9000 16 17 19
Sri Lanka
Email: info@docmesoftlabs.com
Phone: +91 9000 16 17 19
Canada
Email: sales@ecoprintq.com
Phone: +1 305 681 7445
Phone: 800 236 8499 (US Toll Free)
Fax: +1 305 681 7446
United States of America
Email: sales@ecoprintq.com
Phone: +1 305 681 7445
Phone: 800 236 8499 (US Toll Free)
Fax: +1 305 681 7446
Argentina
Email: latam@ecoprintq.com
Email: dario@ecoprintq.com.ar
Phone: +549 11 3809 4246
Phone: 800 236 8499 (US Toll Free)
Fax: +1 305 681 7446
Aruba
Email: claudia.salazar@ecoprintq.com
Phone: +1 786 499 7507
Phone: 800 236 8499 x 167
Fax: +1 305 681 7446
Bahamas
Email: claudia.salazar@ecoprintq.com
Phone: +1 786 499 7507
Phone: 800 236 8499 x 167
Fax: +1 305 681 7446
Bahamas
Email: claudia.salazar@ecoprintq.com
Phone: +1 786 499 7507
Phone: 800 236 8499 x 167
Barbados
Email: claudia.salazar@ecoprintq.com
Phone: +1 786 499 7507
Phone: 800 236 8499 x 167
Fax: +1 305 681 7446
Belize
Email: claudia.salazar@ecoprintq.com
Phone: +1 786 499 7507
Phone: 800 236 8499 x 167
Fax: +1 305 681 7446
Bermuda
Email: claudia.salazar@ecoprintq.com
Phone: +1 786 499 7507
Phone: 800 236 8499 x 167
Fax: +1 305 681 7446
Bolivia
Email: dario@ecoprintq.com.ar
Phone: +1 786 499 7507
Phone: +54 9 113 809 4246
Fax: +1 305 681 7446
Brazil
Email: renato.melo@ecoprintq.com
Phone: +55 11 932208934
British Virgin Islands
Email: claudia.salazar@ecoprintq.com
Phone: +1 786 499 7507
Phone: 800 236 8499 x 167
Fax: +1 305 681 7446
Cayman Islands
Email: claudia.salazar@ecoprintq.com
Phone: +1 786 499 7507
Phone: 800 236 8499 x 167
Fax: +1 305 681 7446
Chile
Email: daniel.villegas@ecoprintq.cl
Phone: +56 2 322 441 94
Fax: +1 305 681 7446
Colombia
Email: ivan.galvis@ecoprintq.com.co
Phone: 800 236 8499 x 147
Phone: +57 316 694 1323
Fax: +1 305 681 7446
Costa Rica
Email: Claudia.Salazar@ecoprintq.com
Phone: 00 236 8499 x 167
Phone: +1 786 499 7507
Fax: +1 305 681 7446
Curacao
Email: claudia.salazar@ecoprintq.com
Phone: +1 786 499 7507
Phone: 800 236 8499 x 167
Dominican Republic
Email: Claudia.Salazar@ecoprintq.com
Phone: 800 236 8499 x 167
Phone: +1 786 499-7507
Fax: +1 305 681 7446
Ecuador
Email: claudia.salazar@ecoprintq.com
Phone: +1 786 499 7507
Phone: 800 236 8499 x 167
Fax: +1 305 681 7446
El Salvador
Email: Claudia.Salazar@ecoprintq.com
Phone: 800 236 8499 x 167
Phone: +1 786 499 7507
Fax: +1 305 681 7446
Guadeloupe
Email: claudia.salazar@ecoprintq.com
Phone: +1 786 499 7507
Phone: 800 236 8499 x 167
Fax: +1 305 681 7446
Guatemala
Email: Claudia.Salazar@ecoprintq.com
Phone: 800 236 8499 x 167
Phone: +1 786 499 7507
Fax: +1 305 681 7446
Guyana
Email: claudia.salazar@ecoprintq.com
Phone: +1 786 499 7507
Phone: 800 236 8499 x 167
Fax: +1 305 681 7446
Haiti
Email: claudia.salazar@ecoprintq.com
Phone: +1 786 499 7507
Phone: 800 236 8499 x 167
Fax: +1 305 681 7446
Honduras
Email: Claudia.Salazar@ecoprintq.com
Phone: 800 236 8499 x 167
Phone: +1 786 499 7507
Fax: +1 305 681 7446
Jamaica
Email: claudia.salazar@ecoprintq.com
Phone: +1 786 499 7507
Phone: 800 236 8499 x 167
Fax: +1 305 681 7446
Mexico
Email: miriam.reyes@ecoprintq.com
Phone: 800 236 8499 x 147
Phone: 800 236 8499 x 179
Fax: +1 305 681 7446
Nicaragua
Email: Claudia.Salazar@ecoprintq.com
Phone: 800 236 8499 x 167
Phone: +1 786 499 7507
Panama
Email: Claudia.Salazar@ecoprintq.com
Phone: 800 236 8499 x 167
Phone: +1 786 499 7507
Fax: +1 305 681 7446
Paraguay
Email: dario@ecoprintq.com.ar
Phone: +1 786 499 507
Phone: +54 9 113 809 4246
Fax: +1 305 681 7446
Peru
Email: constanza.bravo@ecoprintq.cl
Phone: +1 786 499 507
Phone: +56 2 3224 4194
Fax: +1 305 681 7446
Puerto Rico
Email: Claudia.Salazar@ecoprintq.com
Phone: 800 236 8499 x 167
Phone: +1 786 499 7507
Fax: +1 305 681 7446
Suriname
Email: claudia.salazar@ecoprintq.com
Phone: +1 786 499 7507
Phone: 800 236 8499 x 167
Fax: +1 305 681 7446
Trinidad & Tobago
Email: claudia.salazar@ecoprintq.com
Phone: +1 786 499 7507
Phone: 800 236 8499 x 167
Fax: +1 305 681 7446
Uruguay
Email: claudia.salazar@ecoprintq.com
Phone: +1 786 499 7507
Phone: 800 236 8499 x 167
Fax: +1 305 681 7446
Venezuela
Email: claudia.salazar@ecoprintq.com
Phone: +1 786 499 7507
Phone: 800 236 8499 x 167
Fax: +1 305 681 7446
Italy
Email: papercut@glocalvalue.it
Phone: +39 0161 392 110
Switzerland
Email: papercut@glocalvalue.it
Phone: +39 0161 392 110
Vietnam
Email: michael@innotive.co.th
Phone: +66 87 684 5858
Thailand
Email: michael@innotive.co.th
Phone: +66 87 684 5858
Laos
Email: pichet@innotive.co.th
Phone: +66 98 441 9838
Cambodia
Email: pichet@innotive.co.th
Phone: +66 98 441 9838
Austria
Email: printandcopy@its-group.com
Email: helpdesk@its-group.com
Phone: +49 3222 109 0673 (Sales)
Phone: +49 3222 109 4889 (Support)
Azerbaijan
Email: printandcopy@its-group.com
Phone: +44 (0) 20 8869 1950
Phone: +44 (0) 20 8869 1960
Belgium
Email: avant-vente@its-group.com
Email: helpdesk@its-group.com
Phone: +44 (0) 20 8869 1964
Phone: +44 (0) 20 8869 1960
Bulgaria
Email: printandcopy@its-group.com
Phone: +44 (0) 20 8869 1950
Phone: +44 (0) 20 8869 1960
Croatia
Email: printandcopy@its-group.com
Phone: +44 (0) 20 8869 1950
Phone: +44 (0) 20 8869 1960
Cyprus
Email: printandcopy@its-group.com
Phone: +44 (0) 20 8869 1950
Phone: +44 (0) 20 8869 1960
Czech Republic
Email: printandcopy@its-group.com
Phone: +44 (0) 20 8869 1950
Phone: +44 (0) 20 8869 1960
Denmark
Email: printandcopy@its-group.com
Phone: +45 8987 4233
Finland
Email: printandcopy@its-group.com
Phone: +35 894 245 0073
France
Email: avant-vente@its-group.com
Email: support-france@its-group.com
Phone: +33 170 800 138
Phone: +33 184 883 023
Germany
Email: printandcopy@its-group.com
Phone: +49 3222 109 0673 (Sales)
Phone: +49 3222 109 4889 (Support)
Greece
Email: printandcopy@its-group.com
Phone: +44 (0) 20 8869 1950
Phone: +44 (0) 20 8869 1960
Hungary
Email: printandcopy@its-group.com
Phone: +44 (0) 20 8869 1950
Phone: +44 (0) 20 8869 1960
Latvia
Email: printandcopy@its-group.com
Phone: +44 (0) 20 8869 1950
Phone: +44 (0) 20 8869 1960
Lithuania
Email: printandcopy@its-group.com
Phone: +44 (0) 20 8869 1950
Phone: +44 (0) 20 8869 1960
Luxembourg
Email: printandcopy@its-group.com
Phone: +44 (0) 20 8869 1950
Phone: +44 (0) 20 8869 1960
Netherlands
Email: sales-bnl@its-group.com
Email: support-bnl@its-group.com
Phone: +31 33 451 92 07
Website: www.printandcopycontrol.com/nl
Ireland & Northern Ireland
Email: printandcopy@its-group.com
Email: helpdesk@its-group.com
Phone: +44 (0) 20 8869 1950
Phone: +44 (0) 20 8869 1960
Norway
Email: printandcopy@its-group.com
Phone: +47 2193 9690
Russia
Email: printandcopy@its-group.com
Phone: +44 (0) 20 8869 1950
Phone: +44 (0) 20 8869 1960
Poland
Email: kontakt@its-group.com
Phone: +48 (22) 1003 487
Phone: +48 (22) 1001 487
Serbia
Email: printandcopy@its-group.com
Phone: +44 (0) 20 8869 1950
Phone: +44 (0) 20 8869 1960
Slovakia
Email: printandcopy@its-group.com
Phone: +44 (0) 20 8869 1950
Phone: +44 (0) 20 8869 1960
Slovenia
Email: printandcopy@its-group.com
Phone: +44 (0) 20 8869 1950
Phone: +44 (0) 20 8869 1960
Spain
Email: preventa@its-group.com
Phone: +34 914 811 881
Phone: +34 914 811 864
Sweden
Email: printandcopy@its-group.com
Phone: +46 844 683 728
Switzerland
Email: printandcopy@its-group.com
Email: helpdesk@its-group.com
Phone: +49 3222 109 0673 (Sales)
Phone: +49 3222 109 4889 (Support)
United Kingdom
Email: printandcopy@its-group.com
Email: helpdesk@its-group.com
Phone: +44 (0) 20 8869 1950
Phone: +44 (0) 20 8869 1960
Turkey
Email: satis@its-group.com
Email: destek@its-group.com
Phone: +90 216 599 00 70
Phone: +90 216 599 00 60
Morocco
Email: avant-vente@its-group.com
Phone: +33 170 800 138
Phone: +33 184 883 023
Niger
Email: satis@its-group.com
Phone: +33 170 800 138
Phone: +33 184 883 023
Tunisia
Email: satis@its-group.com
Phone: +33 170 800 138
Phone: +33 184 883 023
Algeria
Email: avant-vente@its-group.com
Phone: +33 170 800 138
Phone: +33 184 883 023
Austria
Email: sales.papercut@jet-services.com
Email: support.papercut@jet-services.com
Phone: +49 6172 6870 124
Germany
Email: sales.papercut@jet-services.com
Email: support.papercut@jet-services.com
Phone: +49 6172 6870 124
Switzerland
Email: sales.papercut@jet-services.com
Email: support.papercut@jet-services.com
Phone: +49 6172 6870 124
Angola
Email: papercut@plankomat.co.za
Email: support@plankomat.co.za
Phone: +27 74 688 6612
Botswana
Email: papercut@plankomat.co.za
Email: support@plankomat.co.za
Phone: +27 74 688 6612
Burundi
Email: papercut@plankomat.co.za
Email: support@plankomat.co.za
Phone: +27 74 688 6612
Eritrea
Email: papercut@plankomat.co.za
Email: support@plankomat.co.za
Phone: +27 74 688 6612
Ethiopia
Email: papercut@plankomat.co.za
Email: support@plankomat.co.za
Phone: +27 74 688 6612
Ghana
Email: papercut@plankomat.co.za
Email: support@plankomat.co.za
Phone: +27 74 688 6612
Guinea Bissau
Email: papercut@plankomat.co.za
Email: support@plankomat.co.za
Phone: +27 74 688 6612
Kenya
Email: papercut@plankomat.co.za
Email: support@plankomat.co.za
Phone: +27 74 688 6612
Lesotho
Email: papercut@plankomat.co.za
Email: support@plankomat.co.za
Phone: +27 74 688 6612
Liberia
Email: papercut@plankomat.co.za
Email: support@plankomat.co.za
Phone: +27 74 688 6612
Malawi
Email: papercut@plankomat.co.za
Email: support@plankomat.co.za
Phone: +27 74 688 6612
Mauritius
Email: papercut@plankomat.co.za
Email: support@plankomat.co.za
Phone: +27 74 688 6612
Mozambique
Email: papercut@plankomat.co.za
Email: support@plankomat.co.za
Phone: +27 74 688 6612
Namibia
Email: papercut@plankomat.co.za
Email: support@plankomat.co.za
Phone: +27 74 688 6612
Nigeria
Email: papercut@plankomat.co.za
Email: support@plankomat.co.za
Phone: +27 74 688 6612
Rwanda
Email: papercut@plankomat.co.za
Email: support@plankomat.co.za
Phone: +27 74 688 6612
Seychelles
Email: papercut@plankomat.co.za
Email: support@plankomat.co.za
Phone: +27 74 688 6612
Sierra Leone
Email: papercut@plankomat.co.za
Email: support@plankomat.co.za
Phone: +27 74 688 6612
Somalia
Email: papercut@plankomat.co.za
Email: support@plankomat.co.za
Phone: +27 74 688 6612
South Africa
Email: papercut@plankomat.co.za
Email: support@plankomat.co.za
Phone: +27 74 688 6612
South Sudan
Email: papercut@plankomat.co.za
Email: support@plankomat.co.za
Phone: +27 74 688 6612
Swaziland
Email: papercut@plankomat.co.za
Email: support@plankomat.co.za
Phone: +27 74 688 6612
Tanzania
Email: papercut@plankomat.co.za
Email: support@plankomat.co.za
Phone: +27 74 688 6612
Gambia
Email: papercut@plankomat.co.za
Email: support@plankomat.co.za
Phone: +27 74 688 6612
Somalia
Email: papercut@plankomat.co.za
Email: support@plankomat.co.za
Phone: +27 74 688 6612
Uganda
Email: papercut@plankomat.co.za
Email: support@plankomat.co.za
Phone: +27 74 688 6612
Zambia
Email: papercut@plankomat.co.za
Email: support@plankomat.co.za
Phone: +27 74 688 6612
Zimbabwe
Email: papercut@plankomat.co.za
Email: support@plankomat.co.za
Phone: +27 74 688 6612
United Kingdom
Email: sales@selectec.com
Phone: +44 12 5624 6970
Åland Islands
Website: https://selectec.com/
Email: nordicsales@selectec.com
Phone: +358-25 12 21 70
Greenland
Website: https://selectec.com/
Email: nordicsales@selectec.com
Phone: +45-78 70 37 60
Iceland
Website: https://selectec.com/
Email: nordicsales@selectec.com
Phone: +45-78 70 37 60
Faroe Islands
Website: https://selectec.com/
Email: nordicsales@selectec.com
Phone: +45-78 70 37 60
Ireland & Northern Ireland
Email: sales@selectec.com
Phone: +44 12 5624 6970
Denmark
Website: https://nordicdoc.com/
Email: nordicsales@selectec.com
Phone: +45 78703760
Finland
Website: https://nordicdoc.com/
Email: nordicsales@selectec.com
Phone: +358-25 12 21 70
Norway
Website: https://nordicdoc.com/
Email: nordicsales@selectec.com
Phone: +45 8 541 334 07
Sweden
Website: https://nordicdoc.com/
Email: nordicsales@selectec.com
Phone: +46 8 541 334 07
Taiwan
Email: info@si-taiwan.com
Phone: +886 (02) 2732 8994
Hong Kong
Email: info@si-taiwan.com
Phone: +852 3708 8301
Angola
Email: papercut-sales@symbiosys.co
Email: papercut-support@symbiosys.co
Phone: +27 21 832 5911
Phone: +27 83 956 7857
Phone: +27 21 832 5932
Botswana
Email: papercut-sales@symbiosys.co
Email: papercut-support@symbiosys.co
Phone: +27 21 832 5911
Phone: +27 83 956 7857
Phone: +27 21 832 5932
Burundi
Email: papercut-sales@symbiosys.co
Email: papercut-support@symbiosys.co
Phone: +27 21 832 5911
Phone: +27 83 956 7857
Phone: +27 21 832 5932
Eritrea
Email: papercut-sales@symbiosys.co
Email: papercut-support@symbiosys.co
Phone: +27 21 832 5911
Phone: +27 83 956 7857
Phone: +27 21 832 5932
Ethiopia
Email: papercut-sales@symbiosys.co
Email: papercut-support@symbiosys.co
Phone: +27 21 832 5911
Phone: +27 83 956 7857
Phone: +27 21 832 5932
Ghana
Email: papercut-sales@symbiosys.co
Email: papercut-support@symbiosys.co
Phone: +27 21 832 5911
Phone: +27 83 956 7857
Phone: +27 21 832 5932
Guinea Bissau
Email: papercut-sales@symbiosys.co
Email: papercut-support@symbiosys.co
Phone: +27 21 832 5911
Phone: +27 83 956 7857
Phone: +27 21 832 5932
Kenya
Email: papercut-sales@symbiosys.co
Email: papercut-support@symbiosys.co
Phone: +27 21 832 5911
Phone: +27 83 956 7857
Phone: +27 21 832 5932
Lesotho
Email: papercut-sales@symbiosys.co
Email: papercut-support@symbiosys.co
Phone: +27 21 832 5911
Phone: +27 83 956 7857
Phone: +27 21 832 5932
Liberia
Email: papercut-sales@symbiosys.co
Email: papercut-support@symbiosys.co
Phone: +27 21 832 5911
Phone: +27 83 956 7857
Phone: +27 21 832 5932
Malawi
Email: papercut-sales@symbiosys.co
Email: papercut-support@symbiosys.co
Phone: +27 21 832 5911
Phone: +27 83 956 7857
Phone: +27 21 832 5932
Mauritius
Email: papercut-sales@symbiosys.co
Email: papercut-support@symbiosys.co
Phone: +27 21 832 5911
Phone: +27 83 956 7857
Phone: +27 21 832 5932
Mozambique
Email: papercut-sales@symbiosys.co
Email: papercut-support@symbiosys.co
Phone: +27 21 832 5911
Phone: +27 83 956 7857
Phone: +27 21 832 5932
Namibia
Email: papercut-sales@symbiosys.co
Email: papercut-support@symbiosys.co
Phone: +27 21 832 5911
Phone: +27 83 956 7857
Phone: +27 21 832 5932
Nigeria
Email: papercut-sales@symbiosys.co
Email: papercut-support@symbiosys.co
Phone: +27 21 832 5911
Phone: +27 83 956 7857
Phone: +27 21 832 5932
Rwanda
Email: papercut-sales@symbiosys.co
Email: papercut-support@symbiosys.co
Phone: +27 21 832 5911
Phone: +27 83 956 7857
Phone: +27 21 832 5932
Seychelles
Email: papercut-sales@symbiosys.co
Email: papercut-support@symbiosys.co
Phone: +27 21 832 5911
Phone: +27 83 956 7857
Phone: +27 21 832 5932
Sierra Leone
Email: papercut-sales@symbiosys.co
Email: papercut-support@symbiosys.co
Phone: +27 21 832 5911
Phone: +27 83 956 7857
Phone: +27 21 832 5932
Somalia
Email: papercut-sales@symbiosys.co
Email: papercut-support@symbiosys.co
Phone: +27 21 832 5911
Phone: +27 83 956 7857
Phone: +27 21 832 5932
South Africa
Email: papercut-sales@symbiosys.co
Email: papercut-support@symbiosys.co
Phone: +27 21 832 5911
Phone: +27 83 956 7857
Phone: +27 21 832 5932
South Sudan
Email: papercut-sales@symbiosys.co
Email: papercut-support@symbiosys.co
Phone: +27 21 832 5911
Phone: +27 83 956 7857
Phone: +27 21 832 5932
Swaziland
Email: papercut-sales@symbiosys.co
Email: papercut-support@symbiosys.co
Phone: +27 21 832 5911
Phone: +27 83 956 7857
Phone: +27 21 832 5932
Tanzania
Email: papercut-sales@symbiosys.co
Email: papercut-support@symbiosys.co
Phone: +27 21 832 5911
Phone: +27 83 956 7857
Phone: +27 21 832 5932
Gambia
Email: papercut-sales@symbiosys.co
Email: papercut-support@symbiosys.co
Phone: +27 21 832 5911
Phone: +27 83 956 7857
Phone: +27 21 832 5932
Uganda
Email: papercut-sales@symbiosys.co
Email: papercut-support@symbiosys.co
Phone: +27 21 832 5911
Phone: +27 83 956 7857
Phone: +27 21 832 5932
Zambia
Email: papercut-sales@symbiosys.co
Email: papercut-support@symbiosys.co
Phone: +27 21 832 5911
Phone: +27 83 956 7857
Phone: +27 21 832 5932
Zimbabwe
Email: papercut-sales@symbiosys.co
Email: papercut-support@symbiosys.co
Phone: +27 21 832 5911
Phone: +27 83 956 7857
Phone: +27 21 832 5932
Australia
Email: sales@taco-tech.com
Phone: 1300 134 326
Phone: +61 2 8188 7545
New Zealand
Email: sales@taco-tech.com
Phone: +64 9 887 6999
![Illustration of two people connecting large puzzle piece](https://cdn1.papercut.com/web/img/products/how-to-buy/how-to-get/1907-013%20PaperCut%20Pocket-Add-ons-FA01.png)
Purchasing FAQ
How do I purchase PaperCut MF?
To ensure the seamless installation of PaperCut MF and integration with your Multifunction devices, we offer PaperCut MF through our network of Authorized Solution Centers and their authorized resellers. In many cases, the company that supplies you with your copiers and MFDs will also be able to supply and support your PaperCut MF solution. If you find this isn't the case (or not an option for you) drop us a line and we'll point you in the direction of an awesome organization to support you.
How do I purchase PaperCut Hive?
You don’t! You subscribe. 😉To ensure a seamless start of your subscription and activation of the PaperCut Hive embedded Apps for your Multifunction devices (MFDs), we offer PaperCut Hive through our network of Authorized Partners and their Authorized Resellers. In many cases, the company that supplies you with your copiers and MFDs will also be able to supply and support your PaperCut Hive solution.
If you find this isn't the case (or not an option for you) drop us a line and we'll point you in the direction of an awesome PaperCut partner to support you.
Why can't I purchase PaperCut MF directly online?
It's a question we get asked a lot. And the answer lies in the embedded functionality on each of the Multifunction Devices (MFDs). Because of the extra complexity and the integration between the software and the device firmware, we've found it needs a little more care and attention.
So we've engaged a worldwide network of Authorized Solutions Centers and Resellers whose sole responsibility is to ensure your implementation goes well. These PaperCut experts will help conceive and configure your solution during the pre-installation phase. They'll install and set up your PaperCut instance and get your devices humming. Onsite training localized ongoing support is also available from most resellers.
What's the benefit of subscribing to PaperCut Hive through a reseller?
It's a question we get asked a lot. The answer lies in the embedded functionality on each of the Multifunction Devices (MFDs). Because each business has a unique mix of software and equipment we've found your business can get the most out of PaperCut Hive with the help of a local partner who will understand your requirement and prerequisites.
This is where our worldwide network of Authorized Solutions Centers and Resellers comes into play. These PaperCut experts will help you activate your PaperCut Hive organization and get your devices humming.
What do I get when I purchase MF?
After your order is placed, for PaperCut MF perpetual our speedy licensing team will work with your reseller to turn around the order and send back a license (supplied as a file). For PaperCut MFS and PaperCut Hive, your reseller will contact you and provide everything you need.
What do I get when I purchase Hive?
Purchase? Who purchases cloud products? We’re subscribing now! After your order is placed, your reseller will email you activation instructions.
What's the pricing for a PaperCut Hive subscription?
Papercut Hive is cloud software sold on a recurring subscription, our pricing model is based on the number of MFDs set up with PaperCut Hive at your location(s). To get accurate pricing get in contact with your local authorized PaperCut Hive reseller.
Do you allow refunds or cancellations?
If by any chance you've purchased and the PaperCut product doesn't live up to your expectations and our support team haven't been able to resolve your printing issues, please contact your reseller. They will get in touch with us and we'll do everything we can to make it right. If you still want to cancel, no problem. We may deduct a small administrative fee depending on how long you've held the license. See our refund policy for details.
Is the price negotiable?
Well, you wouldn't be a savvy shopper if you didn't ask the question, right? We spend a lot of time putting fair and reasonable pricing together for our software. And we jam an awful lot of functionality in there too. Most of our customers recoup their costs in months, if not weeks - depending on their printing volume. So we keep the price consistent and avoid the haggling. Now if you have special circumstances, please contact us. We do have initiatives to help organizations in developing countries or non-profits. Our goal is to ensure that everyone can benefit from PaperCut.
Why is PaperCut MF's price not listed online
Unlike our PaperCut NG product- where typically a single component license is all that is needed - PaperCut MF consists of additional software and hardware variations depending on your print environment. The licensing model gets a little more involved and a lot more customized for your organization. (We've put together thousands of solutions that integrate dozens of hardware and software products - and we have no control over pricing for any 3rd party elements.)
So a one-size-fits-all pricing table doesn't make too much sense to us.
But we do make sure that our resellers are providing you with the highest value for money, and we maintain a global Recommended Retail Price (RRP) list. To calculate the exact price for your PaperCut MF solution, we recommend getting a custom quote from one or more resellers. And of course you can contact us directly for advice.
I've contacted a reseller and the price quoted seems expensive when compared to simple PaperCut NG. Why?
Adding hardware, professional services and more into the mix makes things quite a bit more expensive. Having said that, time and time again our customers have said that the costs of PaperCut MF are a fraction of similar featured products. And of course, by adding track and control for all printing, copying, scanning and faxing, you can quickly get substantial savings or cost recovery programs in place.
We encourage you to compare the capabilities of PaperCut MF with other similar solutions. And if you have any questions, we're here to answer them.
Is PaperCut MF Maintenance & Support mandatory?
Due to the added cost and complexity to offer and supply PaperCut MF with either hardware or embedded we've found it necessary to include the first year's Maintenance & Support with each PaperCut MF license. This ensures your peace of mind that your installation will be well looked after - even if something happens outside our direct control. (e.g. Sometimes the firmware level requirement in your MFD changes in the first year).
With that year subscription of M&S, you get every version upgrade included in the year, and phone, email, and chat support. No question is too small! As part of an active M&S, you also get access to subscription based features such as Scan to Cloud Storage.
Maintenance & Support (M&S) is mandatory for the first year and strongly advised for subsequent years. The less-short answer: If you opt to discontinue Maintenance & Support after the first year (or any subsequent year for that matter), you won't have access to any further upgrades. Similarly, compatibility with future driver or operating system updates cannot be guaranteed. Also, active M&S is required for any additions to an existing PaperCut MF license. And if you're using add-on services such as Scan to Cloud Storage and OCR, M&S is required to activate these services. So, while M&S's not compulsory, it's pretty important and highly recommended!
In some cases, resellers and Authorized Solution Centers (ASC’s) may offer additional value-added support or professional services. Determination of whether you should take up these services is yours, however we can advise as needed on the value our ASCs bring.
Is Maintenance & Support included in my Hive subscription?
Absolutely, we include support for your PaperCut Hive embedded apps on your MFDs in your recurring subscription.
How do I get my PaperCut Hive cloud software upgraded to the latest version?
The magic of the cloud means you’re always experiencing the latest version of PaperCut Hive. This means you have access to all the new fancy features and updates as part of your subscription. Less time spent on updates and upgrades. Woohoo!
Can I use my PaperCut Hive subscription for multiple sites?
Sure thing, you can activate the PaperCut Hive embedded app on MFDs across multiple locations.
I'm already using PaperCut NG. How do I upgrade? What will the cost change be?
There's no need to purchase a whole new license. We keep the process of upgrading to PaperCut MF as simple as possible. All of your settings and configurations will be transferred, and conversion of the base license will take typically 30 minutes or so. Any additional embedded license connectors will be rolled into your new PaperCut MF license.
For anyone who is currently running PaperCut NG, you're given a substantial credit toward the new solution. Be sure to mention your existing license to your accredited PaperCut reseller and they'll take care of you.
What happens if I change copier/MFD/printer brands for PaperCut Hive?
That’s absolutely fine, PaperCut and your PaperCut Hive subscription are vendor-neutral. You can swap MFDs at any stage and move your PaperCut Hive MFD embedded Apps across to your new devices. We suggest connecting with a PaperCut Hive reseller to support you with the transition.
Did you know: If you are working with PaperCut MF Subscription, you can also swap brands of printers whenever you need, as the product is vendor-neutral. Please connect with your PaperCut reseller to support you with the transition.
What is the difference between an ASC and Reseller?
An Authorized Solution Center (ASC) is our most qualified reseller level. These experts are best thought of as local PaperCut specialists. We carefully select ASCs based on a set of criteria that carefully match PaperCut's own business approach:
- Vendor Independent - our ASCs don't sell MFDs, and so remain focused on your solution
- Experienced - Our ASCs have been in the copier control industry for many years
- Skilled in both software and hardware, and focused on providing the right solution for you
- Technically proficient
- Great people who are easy to get along with!
A reseller is typically a company "in the trade" where PaperCut MF forms an integral part of their solutions offerings. Typically they are a printer or copier vendor-aligned organization such as copier/printer supplier, reseller, or MPS provider. Resellers usually have in depth knowledge of the local region, and will work with your business to either supply a limited PaperCut MF option (e.g. embedded solutions on their device) or partner with a PaperCut ASC to deliver a complete solution under one roof.
How do I contact a reseller?
It’s best to contact PaperCut directly to find the most suitable Authorized Partner located in your country. A list of Authorized Partners can also be found on our website. The Authorized Partner will work with you to determine the right reseller for you. When working with a reseller, be sure to have all of your information at hand:
- Are you a current PaperCut NG user? (Look for your license number in the About tab of your admin screen.)
- What type of organization are you? (e.g. education, professional services, non-profit, government or corporate)
- How many users will access the service?
- What are the makes and models of MFDs/copiers do you have?
- How will users access/authenticate at the devices? (e.g. card type, account code or login)
- What server and user environments do you operate? (Windows, Novell, Mac, Linux)
- What are the main objectives (e.g. charge students or patrons for use, account for staff billing, minimize waste or implement "Find-Me Printing")
What happens if I change copier/MFD/printer brands for PaperCut MF perpetual?
For PaperCut MF perpetual, when switching between brands of printers, please reach out to your Authorised PaperCut reseller. They can provide you with a quote for the license exchange fee and process the order.
My company has two different sites. How does licensing work for me?
Licensing works the same way for one site or many locations. Your license is structured for the total number of print devices in your organization. (Note: There are many ways to implement a multi-site solution, but you will only need one license).
Can I use my license over more than two sites?
Yes you can. We're happy to have a single license used across multiple sites within the same organization (i.e. a true organization-wide license). Like above, your license simply needs to cover the sum of the devices at all locations.
Is there a limit on the number of servers?
No. Licensing for PaperCut MF is based only on the number of print devices you have in your organization. It's a true organization-wide license with no limit on the number of servers, workstations, or printers. If high network availability is a concern for you, take a look at PaperCut's Site Server option. You can design your solution to provide resilient print capability in your organization.
Can I use my license with other operating systems?
Absolutely! Your PaperCut license may be used on any operating system. Multiple servers is not a problem, and each server or workstation may run any of the supported operating systems
Do you offer special pricing for non-profit organizations?
We sure do. It's the same as our cost-effective Education pricing.
Eligibility
If you're a registered charity/non-profit organization (NPO), you're eligible for our non-profit pricing.
You're most likely a registered NPO if:
- you have a Charitable Registration Number (you're likely to have it listed on your website); or 501c3.
- you're in your country's Charity Register Database.
Depending on your country, you might be registered in another way – so be sure to read our tips and links below.
Still unsure? Get in touch, and we'll be happy to help.
What is the SMB Bundle?
PaperCut's SMB Bundle is a licensing option for PaperCut MF Perpetual which includes 100 users with up to 5 embedded licenses.
Does the SMB bundle have different functionality?
No, PaperCut's SMB Bundle is a licensing option which includes 100 users with up to 5 embedded licenses.
Can I add to the SMB Bundle?
Yes - you can add to the SMB Bundle like any other license, as long as you stay within the 5 embedded license and under 100 user threshold.
How do I buy the SMB Bundle?
Ask your reseller or ASC.
What if my question isn't answered here?
If you've got a sticky situation that needs some extra attention, let's figure it out together. (Probably over a coffee or two.) Please send an email or get in touch.
Want to get going?
Of course you do!
One of our customer care team will get in touch to work out the best way to get PaperCut MF into your organisation.
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