Knowledge Base

Welcome to the PaperCut Knowledge Base! Here you’ll find a collection of questions, answers, troubleshooting tips or how-to information about PaperCut.

Featured articles

• Security vulnerability log
• Known Issues
• Supported Print Drivers for NG and MF
• Upgrading PaperCut MF & NG (update procedure)
• Resetting the Admin Password
• Troubleshooting Missing or Disappearing Print Jobs
• Firewall Ports used by NG & MF
• Migrating NG to a new server
• Best practices for configuring Windows Print Servers
• PaperCut Server Sizing Guide
• Preparing to use UPN usernames with PaperCut when synching with the standard Azure AD sync method

Student and end-user articles

• I’m a Student - How do I log in?
• I’m a student - How do I get a refund for my failed print job?
• How do I redeem my top-up card or add credit?
• How to uninstall the PaperCut User Client
• Revoking PaperCut’s access to my Cloud Storage

If you’re looking to browse the KB content, there’s a few ways to get started:

• FAQs - any articles which satisfy your hunger for lists of questions and answers.
• How-to articles - walking you through how to configure something.
• Reference - handy to bookmark pages that you can reference in the future.
• Troubleshooting - got an error message? This is the place to look for solutions.
• Known Issues - any known issues for different areas of the product.
• Sales and Licensing - any articles related to Licensing or Sales.
• PaperCut Pocket and Hive articles - articles specifically for the Pocket and Hive products.
• End-user articles - aimed at end users, students, or employees using PaperCut at their organization.

Popular Categories

We’re adding information all the time, and we’d love to hear your suggestions - so if your question is not addressed here, please contact us.