Skip to content

Choose your language

  • No results

Choose your login

  • No results
Support

How can we help?

Lightbulb icon
Lightbulb icon

Here’s your answer

Sources:

Lightbulb icon

Oops!

We currently don’t have an answer for this and our teams are working on resolving the issue. If you still need help,
User reading a resource

Popular resources

Help center

FAQs
Conversation bubbles

Contact us

Search
PaperCut Percolator

PaperCut Hive Q3 2024 Release

Get ready for our biggest update yet! The Q3 Release empowers PaperCut Hive customers with enhanced security, seamless onboarding, and ultimate flexibility. From SSO with MFA to the all-new intelligent print routing, we’re delivering powerful tools that give you control while offering more choice.

Animation of two people interacting with a giant coffee percolator

What's in this brew?

Modern Authentication & User Onboarding

Boost your organization's security with SSO and MFA, offer flexible onboarding options, and empowers users with a new self-serve portal for easy setup and access

Autopilot & Print Delivery Profiles

Empower your organization to scale effortlessly with intelligent Autopilot, while customizable Print Delivery Profiles give you precise control over routing, making it perfect for complex environments

Cost Tracking

Equip your organization with full visibility over print expenses, making budget management effortless

Authentication and Onboarding

Secure SSO & MFA

Implement SAML-based Single Sign-on (SSO) and Multi-Factor Authentication (MFA) to ensure a seamless and secure log in experience for both admins and end users. With these features, customers can:

  • Integrate with existing Identity Providers (IdPs) like Microsoft Entra ID, Google Workspace, and Okta.
  • Centralize authentication, reducing the risk of security breaches, and helping to meet industry certifications.
  • Enable SSO and MFA to give users a log in experience that is familiar and consistent with other software within the organization.
SSO and MFA Sign In Screen for PaperCut Hive
PaperCut Hive Admin Interface

Tailored User Onboarding

Customize the onboarding journey to fit your customers’ unique needs. Whether it’s IT-driven or user-driven, the flexibility of onboarding options ensures a smooth start for all users:

  • Choose from multiple invite methods: email, messaging apps (e.g. Slack, Microsoft Teams), or direct link.
  • Customize which options users get within the PaperCut Hive User Portal (desktop app, mobile app, or both)
  • Syncing users from a directory? Delay invites until the perfect moment, ensuring users receive them when everything is ready.

Self-Serve User Portal

Empower end users with a dedicated portal designed for self-service and minimal IT intervention. The User Portal allows users to:

  • Set up their devices independently, reducing reliance on IT admins or hunting for email invitations.
  • Access their print history, view access codes, and link their managed devices.
  • Detects whether the computer app is already installed and linked on a user’s computer after IT deployment, simplifying the setup process for users.
PaperCut Hive Admin Interface
PaperCut Hive Login Screen

Authenticate on Print

Simplify the print setup process, especially in environments where the PaperCut Hive app is deployed via MDM tools like Jamf or Microsoft Intune. Key benefits include:

  • One-time authentication at the point of first print, reducing user setup steps.
  • Improved user experience on shared devices, removing the need to track down invite emails.
  • Enhanced security with authentication happening only when it’s truly needed.

Other Exciting Updates

Controlled User Invites

  • Admins can now control when and how user invites are sent, preventing premature disruptions and ensuring that end users are onboarded when everything is ready.

Support for Mobile-Only Users

  • Fully support organizations where users work primarily through a mobile or tablet device. Users will now be able to set up printing and use their mobile device to print without needing to install the desktop client software.
Animation of two people interacting with a giant coffee percolator

Autopilot & Print Delivery Profiles

PaperCut Hive Print delivery pathway diagram

Autopilot

Autopilot is PaperCut Hive’s intelligent print routing engine that automatically detects the optimal path for every print job, ensuring efficient and reliable printing across complex environments.

  • Automatically selects the best clients to minimize network traffic and maximize print speed.
  • Scales effortlessly across multiple sites and complex networks, handling high volumes of print jobs without additional configuration or the addition of dedicated clients.
  • Reduces admin workload by removing the need for manual network adjustments, enhancing the overall user experience.

Print Delivery Profiles

Print Delivery Profiles provide IT admins with the ability to create tailored print paths, offering precise control over how print jobs are routed to specific devices within their organization.

  • Customize print paths based on unique network configurations and organizational needs.
  • Ensure reliable print delivery in environments with multiple subnets, offices, or specialized printing requirements.
  • Simplify troubleshooting with clearly defined routes, which allows you to know where hiccups have occurred.
PaperCut Hive print delivery options in the admin interface

Cost Tracking

PaperCut Hive admin interface

Cost Tracking

Gain valuable insights into your print environment with PaperCut Hive’s Cost Tracking. Access detailed insights, improved cost visibility, and tools to promote cost-efficient and sustainable printing practices.

Uncover the financial impact of printing and copying within your organization. Utilize Cost Tracking to help you understand where money is being spent, use cost data for budgeting and reporting, and encourage user accountability and cost-saving behaviors - all while supporting sustainability goals.

Set Up Cost Tracking

Empower your customers to start managing their printing budgets with an easy-to-configure cost-tracking system.

  • Set custom costs per page based on paper size, color, and simplex/duplex settings.
  • Assign printers to specific cost profiles to ensure accurate cost allocation.
  • Customize the system to suit your customer’s location, including currency symbols and the number of decimal places.
PaperCut Hive admin interface showing cost tracking options
Example of cost tracking reports in PaperCut Hive admin interface

Granular Reporting and Analysis

Provide your customers with powerful reporting tools to analyze printing expenses by user, printer, or job.

 

  • Access built-in reports and job logs to track usage trends and cost drivers.
  • Export CSV data for deeper analysis, giving flexibility in financial planning.
  • Identify cost-saving opportunities by comparing usage across different departments or devices.