American University optimizes print experience and sustainability for 18,000+ users

American University engaged their Reseller for an entire fleet of new devices in conjunction with a campus-wide rollout of PaperCut MF.

This combination resulted in a single centralized solution that provided access and control to a previously decentralized environment. This solved American University’s infrastructure issues, explains Tony: “It provided a single solution and support structure to resolve issues in a quick and timely manner with on-campus support and remote support when needed.”

PaperCut MF instantly provided visibility into American University’s printing environment. This data identified exactly how much of their fleet was underutilized. As a result, they reduced their hardware from 1,500 to a couple hundred printers.

With PaperCut MF and their more efficient hardware fleet, American University implemented a centralized billing approach for all departments and users.

This offered the insights they needed to achieve their green initiatives: “It has had a huge environmental impact. The department of sustainability consistently pulls reports on the number of trees saved, carbon footprint reduction, energy saved, etc,” says Brian Blair, Senior Director, Contracts Management.

A mixture of this reporting functionality and inventory management enabled American University to boost the efficiency of their entire campus’s printing environment. “Requests for help from students are going way down, and staff have had very few printing troubleshooting request over the last year,” says Tony.