How to Enable Debug in HP Devices

How to Enable Debug in HP FutureSmart and HP OXP Devices

This article covers obtaining logs from HP FutureSmart devices running the PaperCut embedded application. These steps also apply to HP OXP devices. If you are running an HP Chai device see the Legacy section of this page at the bottom.

1. Log into the device’s web admin interface.
2. Navigate to Troubleshooting → Retrieve Diagnostic Data.
3. Select Create zipped debug information file.
4. Uncheck Include crash dump files.
5. Check Clean up debug information.
6. Click Export.
7. After a short wait a .jdp file should be offered for download. Save this file, being sure to maintain the original file name. This file is an encrypted log file using your device’s serial number as the key. The serial number is in the filename, hence why it is important not to rename the file.
8. Send the .jdp file to us along with any relevant information:
   • Approximate date/time you performed the test.
   • Description of the problem, any errors that occurred, etc.
   • Details of the test, including at least the username.
   • Description of steps to reproduce the problem.

[Legacy] How to Enable Debug in HP Chai Devices

This article covers obtaining logs from HP Chai devices running the PaperCut embedded application. If you are running an HP FutureSmart device see here instead.

1. Open a web browser.
2. Visit the URL: http://<device-ip>/hp/device/this.loader
3. Click PaperCut.
4. Click Show application log.
5. Copy this into a text file.
6. Send us the above log file along with the following information:
   • Approximate date/time you performed the test.
   • Description of the problem, any errors that occurred, etc.
   • Details of the test, including at least the username.
   • Description of steps to reproduce the problem.