Fix Print Tracking in Mac Sonoma 14.4

A change (Apple ticket reference 123028502) introduced in macOS Sonoma 14.4 affects the PaperCut Print Provider’s ability to restart CUPS (Common Unix Printing System).

As a result, organizations will experience the following issues:

• Print Provider (macOS print servers): The Print Provider is unable to track and monitor newly added print queues. It’s important to note that existing print queues will continue to be monitored and controlled without interruption. A fix for this issue will be released in April 2024 as part of PaperCut NG/MF 23.0.8.
• Direct Print Monitor (Direct print from macOS workstations): The Direct Print Monitor is unable to track and monitor newly added print queues. It’s important to note that existing print queues will continue to be monitored and controlled without interruption. A fix for this issue will be released in April 2024 as part of PaperCut NG/MF 23.0.8.
• Print Deploy (Direct print from macOS workstations): Print Deploy fails to install Direct Print print queues on Macs. As a result, users won’t be able to install new Direct Print queues. However, existing print queues installed on their Macs remain functional for printing. A fix for this issue was made available in Print Deploy version 1.8.2587 via auto-update. See known issue for more information.

Workarounds

You can fix this issue by manually replacing our updated version of configure-cups script.

Print Provider (macOS print servers)

1. Download the updated version of the configure-cups script from here .
2. Unzip the file and replace the content of the existing configure-cups script with the updated version in the following location:
   • /Applications/PaperCut MF/providers/print/mac/
   • /Applications/PaperCut NG/providers/print/mac/
3. Make sure the file permissions remain unchanged.

Direct Print Monitor (Direct print from macOS workstations)

If you are manually deploying the Direct Print Monitor to client workstations, consider using Print Deploy instead. Print Deploy will deploy print queues and drivers and also automatically install the Direct Print Monitor. Or you can follow these manual steps:

1. Download the updated version of the configure-cups script from here .
2. Unzip the file and replace the content of existing configure-cups script with the updated version in the following location:
   • /Applications/PaperCut MF/providers/print/mac/
   • /Applications/PaperCut NG/providers/print/mac/
3. Make sure the file permissions remain unchanged.

Print Deploy with Direct Printing (if you are unable to upgrade to version 1.8.2587)

1. Download the updated version of the configure-cups script from here .
2. Unzip the file and replace the content of existing configure-cups script with the updated version in the following location:
   • /Applications/PaperCut Print Deploy Client/direct-print-monitor/providers/print/mac
3. Make sure the file permissions remain unchanged.

Command to use. Replace [path-to-destination-directory] appropriately

unzip -p configure-cups.zip > [path-to-destination-directory]/configure-cups