When a printer or device is in error, print jobs can get lost, refunds might be needed, and highly-sensitive documents could be compromised. Support demands can quickly escalate when you have to deal with frustrated users on top of resolving the error.
PaperCut NG/MF gives you the ability to choose whether or not users can release jobs to printers that are reporting an error. If you choose to block jobs from being released to a printer or MFD reporting an error, a message is displayed on the Release Station interface Held Jobs pageindicating that the job has not been released as well as directions for how to resolve the error. The user can then choose to either resolve the error or release to an alternative MFD in a Find-Me environment.
Not only do you have the control to block users releasing jobs when an error is reported, but when used in combination with the System Health Monitoring interface , you can be notified when printers/devices go into error so you can resolve the issue quicker, further improving user experience.
By default, this functionality is not switched on. You can switch this on for:
- individual MFD Release Stations
- individual Standard Release Stations
- all web-based Release Station interfaces (including the Admin web interface Jobs Pending Release, User web interface Jobs Pending Release, Release Manager interface, and the Mobile Release interface. For more information about these interfaces, see Release Station interfaces ).
Also see our Frequently Asked Questions: Prevent jobs being released when a printer is in error
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