Help with PaperCut Hive and Pocket

Hopefully the little ‘i’ tips and tricks scattered throughout the PaperCut Hive and Pocket products will help guide you to answers for your questions. Where they fall short, there’s this Help Center and other sources of knowledge too!

Product manual

That’s this thing - the thing you’re reading! The PaperCut Hive and Pocket manual provides detailed information about everything from descriptions of the features , to  how it works , and how to manage and configure your printing environment.

If you have a question about features in the product, it may have already been answered in the FAQ sections found at the bottom of most of the manual pages. Take a look, and definitely ask us if you can’t find your answer!

Knowledge base

If you’ve stumbled across an error message (sorry about that!) or are having a specific issue that you’d love to solve, it’s also worth checking out our PaperCut Pocket and Hive Knowledge base .

The KB holds all kinds of gems including details on solutions for specific error messages, or answers to puzzling problems that crop up.

Known issues

We’d love for this section to be completely blank, but sometimes problems crop up and they need a more detailed fix than we can do in 1 day. If there’s something that’s bugging you and you’re wondering if it’s just you - check out the PaperCut Pocket Known Issues and PaperCut Hive Known Issues pages.

Service Status page

Check out PaperCut Services Status Page to see if there are any outages impacting your environment.

Release notes

Find out what’s new with the PaperCut Hive and Pocket release notes .

Terms of Service

Some people avoid them, some people love them. Know where you stand, with the terms laid out between a customer and PaperCut. Check out the PaperCut Pocket Terms of Service and PaperCut Hive Terms of Service pages.

Service Description

If you’re looking for more information on the inner workings of PaperCut Pocket and Hive, including service availability targets, uptime targets, maintenance windows and more, find them over on the PaperCut Pocket Service Description and PaperCut Hive Service Description pages.

End-User License Agreement

For the small-print lovers out there: Limited End-User License Agreement for the PAPERCUT HIVE™ and PAPERCUT POCKET™ Software .

If you’re still needing help

Now we’re intrigued! Hop over to the Contact page to contact us with your question. Please also include your Organization ID (found in your PaperCut Pocket or Hive URL) when you contact us, so that we can find your account!