Deploying PaperCut Pocket & PaperCut Hive to Jamf managed macOS devices

It’s easy to deploy the PaperCut Pocket and PaperCut Hive edge node and print client to macOS computers managed by Jamf .

We’ve made an add-on available from the admin console that provides all the necessary steps to push out the required software to your users.

Getting started

1. From the PaperCut Pocket and Hive admin console, in the left menu select Add-ons.
2. Select the All Add-ons tab.
3. Locate the Jamf Pro card and click Learn More.

1. Click Add to enable this add-on for your organization.

1. Select these instructions to open the instructions, then walk through the steps in your instance of Jamf.

Post deployment

After you have completed the instructions and deployed to your first computer, you can return to the add-on card and view the Successful deployments so far counter.

If this is still showing zero, spot-check a few macOS computers to ensure the following:

1. In Activity Monitor, check the pc-edgenode-service process is running.
   The computer requires this service to perform Edge Mesh activities such as receiving, replicating, or printing jobs if the PaperCut Cloud Service calls upon it.
2. In Activity Monitor, check that pc-print-client process is running.
   This is the print client needed to link the end-user to PaperCut Pocket or PaperCut Hive and submit jobs via the PaperCut Printer. This process must be running in memory. It provides the functions the user needs to print jobs via the PaperCut Printer.

If either of these are not running, please contact your PaperCut reseller and provide copies of the logs.

Locations of logs

• edge node logs - The Setup Log for the edge node service: /Library/PaperCut Hive/data/logs directory

  Edge node Setup Log: “Setup Log %date% 00X.txt”

• print client logs - The print client logs are located in the: ‘~/Library/PaperCut Hive/data/logs’ directory

Note: For macOS, since the print client is installed under the user context you’ll need to perform either the below steps to grab these set of logs:

1. Open Finder.
2. Hold down the Option key when clicking the Go menu.
3. Library will appear below the current user’s home directory

Or

1. Open Finder.
2. Click on the Go menu and choose Go to Folder.
3. In the Go To Folder dialog box, type ~/Library
4. Click Go