Using the Activity Log to troubleshoot print job problems

“I’m the IT System Administrator for my cloud print management product and I’m having print, scan and configuration issues with my local users. How can I determine where settings changes have been made or actions made in PaperCut Hive or Pocket to work out the root cause?”

How to use the Activity Log for PaperCut Hive and Pocket

Using the Activity Log can help build a truthful version of events compared to the reported issue by an end user.

1. Refer to the information provided below to see if the Activity Log contains any of the points in the timeline of events for the issue you are investigating.
2. Use the search function at the top of the Activity Log page to find the details you’re after.

What time period of activity is logged?

You can see all data from the first time your PaperCut Pocket or PaperCut Hive instance was set up and installed. To see logs for further back in time, you’ll need to scroll back to a later date or time via the … Load More button at the bottom of the page.

Information in the Activity Log

The Activity Log contains details about configuration changes, users, the Edge Mesh, printers, scanning, the job log, admin invitations, and add-ons. Details below.

Changes to the configuration of any setting

• Promote rules
• Enforce rules
• Safety net
• Watermarking & Digital Signatures
• Welcome messages
• Toner alerts
  

Users

• The administrator who sends a user invitation to print
• Bounced invitation emails to print
• Removing a user
• A user who has been removed and is still trying to print
• Changing the access code of a user
• The access code email sent to a user
• Re-invitations to a user
• A user who scans a QR code and requests access for printing
• Admin who accepts/denies the request access for printing

Edge Mesh

• The cloud node is enabled or disabled
• Promoting or demoting an edge node
• An edge node is added to the Edge Mesh
• The print client is linked by a user
• The mobile app is linked by a user

Printers

• Publishing or unpublishing a printer
• Adding a printer to the ignore list
• Rename the printer
• Printer error statuses i.e. low toner, no paper, paper jam etc.

Scanning

• Adding or removing a quick scan

Job Log

• What information is viewed by a user in the Job Log
• Logs when a user exports the Job Log to a .csv file
• Logs if they view an individual job (useful if there are sensitive thumbnails)

Settings

• Administrators inviting other administrators to the administrator console

Add-ons

• An add-on is added or removed