Support End-of-life Policy
THE PAGE APPLIES TO:
PaperCut Software continues to provide assistance to customers running PaperCut releases all the way back to version 1.0 released in 1998. (Yes, we still have customers running 1.0!). Support for older versions includes:
- Assistance with operation – for example answering questions about how to perform tasks.
- Assistance with troubleshooting – for example offering tips on how to overcome problems.
Once a product is out of support life, we can provide only limited support for the product. If problems are encountered with an end-of-life product, it is recommended to upgrade to a recent version. When running a recent version we can provide great support and diagnose and fix any issues you encounter.
Please note: Customers running PaperCut MF with a subscription get access to all upgrades (and functionality they’re entitled to). However when the subscription expires, certain functionality - which can impact printing - will stop working. See When subscriptions expire in the manual for more information on this.
Note: It’s also worth checking out our System requirements pages for PaperCut NG, PaperCut MF, Mobility Print and Print Deploy
End-of-life overview
PaperCut Software reserves the right to discontinue support for a given product, feature, module, or public API. Reasons to discontinue support include:
- a new major version is released that supersedes a previous major version
- supporting outdated technology becomes cost prohibitive
- customer adoption is low or value is insufficient
- internal code changes may mandate changes to public APIs.
Any end-of-life (EOL) announcements will be listed on this page with the following notification periods where possible:
- PaperCut major versions (customers with valid M&S) - 6 months notice.
- PaperCut major versions (customers without valid M&S) - 3 months notice.
- XML Web Services APIs - 2 months notice. Where technically possible, the API will be marked as “deprecated” but left active for at least 12 months, ensuring developers have time to update their code and projects.
- All other EOL announcements - 3 months notice.
Note: End-of-life does not mean that the application will no longer function - you may continue to run the application. EOL simply indicates that PaperCut Software may choose not to devote resources to resolving support issues and instead suggest an alternative solution or upgrade pathway.
At the end of the notification period, the product will be deemed unsupported and the following will apply:
- Customers will be asked to upgrade to a supported version to maintain product support from PaperCut or partners.
- The unsupported version will no longer receive any critical security updates.
- Customers with expired M&S will require renewing their support agreement in order to receive assisted support.
For information on supported versions, see the PaperCut NG/MF Supported Versions policy.
2024 Announcements
Announcement date | Impacted EOL item | Notes | Impact date |
4th June 2024 | MS SQL Server 2014 | Ending support for these platforms from August 2024, in line with manufacturer support guidelines. PaperCut will no longer be supported on Linux distributions that use glibc 2.27 or earlier. Later versions of PaperCut will support Linux using glibc 2.28 or higher. | August 2024 |
4th June 2024 | PaperCut MF version 21 | We will be ending support for these versions on: 31st August 2024 30th November 2024 We recommend upgrading to PaperCut NG/MF version 22 or later. The software can be upgraded with a standard install-over-the-top procedure as outlined here. | November 2024 |
4th June 2024 | Samsung XOA embedded platform | Samsung stopped making office printers and multifunctional devices and supporting the XOA platform SDK in 2019. While we will not disable the use of Samsung XOA embedded devices, we will not be providing any development or security fixes for this platform moving forward. | July 2024 |
4th June 2024 | Dell embedded platform | Dell office printers and multifunctional devices were rebranded Fuji Xerox devices and used the AIP platform; the platform is no longer maintained by Dell, or Fuji Xerox which became Fujifilm in 2021. While we will not disable the use of Dell AIP embedded app, we will not be providing any development or security fixes for this platform moving forward. | July 2024 |
4th June 2024 | Canon Gen2 MEAP imageRunner ADVANCE platform | PaperCut is discontinuing support for the Canon Gen2 MF embedded application. While we will not disable the use of the Canon Gen2 embedded app, we will not be providing any development or security fixes for this platform moving forward. | July 2024 |
4th June 2024 | Fuji Xerox AIP platform | Fuji Xerox which became Fujifilm in 2021, and no longer maintain the first AIP platform SDK. While we will not disable the use of Fuji Xerox AIP embedded app, we will not be providing any development or security fixes for this platform moving forward. | July 2024 |
4th June 2024 | Lanier SDK/J embedded platform | Ricoh stopped supporting SDK/J in 2014 - see the Ricoh SDK/J announcement on their website: “Please note that the SDK/J platform is deprecated. RiDP continues to support SDK/J in a maintenance capacity. We recommend all new development focus on modern SmartSDK devices using the SmartSDK APIs." While we will not disable the use of Lanier SDK/J embedded application, we will not be providing any development or security fixes for this platform moving forward. | July 2024 |
4th June 2024 | Gestetner SDK/J embedded platform | Ricoh stopped supporting SDK/J in 2014 - see the Ricoh SDK/J announcement on their website: “Please note that the SDK/J platform is deprecated. RiDP continues to support SDK/J in a maintenance capacity. We recommend all new development focus on modern SmartSDK devices using the SmartSDK APIs." While we will not disable the use of Gestetner SDK/J embedded application, we will not be providing any development or security fixes for this platform moving forward. | July 2024 |
16 April 2024 | Mobility Print Chrome App | Organizations using the Mobility Print Chrome App need to migrate to the extension by 30 June 2024. Learn how to migrate Mobility Print. | 30 June 2024 |
2023 Announcements
Announcement date | Impacted EOL item | Notes | Impact date |
10 Nov 2023 | PostgreSQL 11 | Ending support for these platforms from March 2024, in line with manufacturer support guidelines. | March 2024 |
10 Nov 2023 | Raspberry Pi release station image | Ending support for the pre-built Raspberry Pi release station image (no longer worked with RPI4 or later). PaperCut Partners are able to continue to use the Raspberry Pi release station setup script on GitHub in an unsupported ‘open source’ fashion. | March 2024 |
22 Sept 2023 | PaperCut MF version 20 | We will be ending support for these versions on: | March 2024 |
31 May 2023 | Windows Server 2012 | From 10 October 2023, Microsoft will stop extended support for Windows Server 2012 and 2012 R2. This means that Microsoft no longer provides technical support, software updates or security fixes for these platforms. | Jan 2024 |
31 May 2023 | macOS 10.15 (Catalina) | Ending support for these platforms from August 2023, in line with manufacturer support announcements. | August 2023 |
27 Jan 2023 | macOS 10.12 (Sierra) no longer supported in PaperCut Pocket or Hive | We recommend to upgrade to a newer version of macOS because PaperCut Hive will no longer support 10.12, or older versions, after Feb 4th 2023. This means that end users using 10.12 (Sierra) or older might not be able to print or set up printing for their computers at all. | Feb 2023 |
2022 Announcements
Announcement date | Impacted EOL item | Notes | Impact date |
19 Dec 2022 | iOS Printer advertisement service (this has been replaced by Mobility Print). | We will officially be stopping support for the original ‘iOS Printing’ feature documented in the iOS printing (iPad & iPhone) section of the manual. | Feb 2023 |
2 Nov 2022 | Ricoh SDK/J embedded platform | Ricoh stopped supporting SDK/J in 2014 - see the Ricoh SDK/J announcement on their website: “Please note that the SDK/J platform is deprecated. RiDP continues to support SDK/J in a maintenance capacity. We recommend all new development focus on modern SmartSDK devices using the SmartSDK APIs.” | Nov 2022 |
6 Sept 2022 | Windows 8.1 | Microsoft will stop supporting Windows 8.1 from January 2023. Apple have also stopped producing regular security updates for macOS 10.14 (Mojave). | Jan 2023 |
29 June 2022 | PaperCut MF version 19 | We will be ending support for these versions on: | Sept 2022 |
29 June 2022 | Paper-Less Alliance Widget & Adobe AIR based Desktop Environmental Widget Application | We are discontinuing the ability to order or download the Paper-Less Alliance Widget and Adobe AIR based Desktop Environmental Widget Applications. Adobe formally handed over support of AIR to a 3rd party company in 2019. | June 2022 |
9 Feb 2022 | Android 5.x | Due to changes made in Android 12, from our next release (after 9th Feb 2022), the Mobility Print client for Android devices will be installable on devices running Android 6.0 and newer. Existing installations on Android 5 and older will continue to work, but will not receive upgrades. | Feb 2022 |
9 Feb 2022 | MySQL version 5.5 | Ending support for these platforms from March 2022, in line with manufacturer support announcements. | March 2022 |
9 Feb 2022 | MS SQL Server 2012 | Ending support for these platforms from July 2022, in line with manufacturer support announcements. | July 2022 |
2021 Announcements
Announcement date | Impacted EOL item | Notes | Impact date |
30 June 2021 | PaperCut MF version 18 | We will be ending support for these versions on: | Sept 2021 |
7 Jan 2021 | Android 4.x | From April 2021, the Mobility Print client for Android devices will be installable on devices running Android 5.0 and newer. Existing installations on Android 4.4 and older will continue to work, but will not receive upgrades. | April 2021 |
2020 Announcements
Announcement date | Impacted EOL item | Notes | Impact date |
30 June 2020 | PaperCut MF 17 | We have decided to extend full support of version 17 for the foreseeable future, as we know a lot of our customers have been seriously impacted by the current pandemic. Many IT teams have had to turn their attention to other urgent projects (like enabling distributed working, for example), and many cost-saving plans have been put in place - so we thought it would only be fair for us to extend full support of version 17, as we didn’t want to put pressure on customers to make upgrades during this difficult period. | N/A |
13 April 2020 | Payment Gateway API Java plugin | Announcing the end of life for the Payment Gateway API Java plugin. The plugin will stop working in early/mid 2022 (whenever version 22.0 is released). | 2022 |
21 Jan 2020 | MS SQL Server 2008 | From end of 2019, Microsoft stopped supporting SQL Server 2008 and SQL Server 2008 R2. We’ll offer best-efforts support for PaperCut products running on these databases until 30th April 2020, after which support will end. | April 2020 |
21 Jan 2020 | Windows 7 | From 14th January 2020, Microsoft stopped supporting Windows 7 and Windows Server 2008 and 2008 R2. This means that Microsoft no longer provide technical support, software updates or security fixes for these platforms. | April 2020 |
2019 Announcements
Announcement date | Impacted EOL item | Notes | Impact date |
4 Nov 2019 | Mobility Print 32-bit support | After 1 February 2020 Mobility Print servers running on 32-bit architecture will no longer receive automatic updates. | Feb 2020 |
28 Oct 2019 | macOS 10.12 (Sierra) | PaperCut NG/MF will no longer be supported on macOS 10.12 (Sierra) on the server and user workstations after 30 November 2019. Versions of PaperCut NG/MF released after this date will support macOS 10.13 (High Sierra) or later. | Nov 2019 |
01 Aug 2019 | macOS 10.11 (El Capitan) | PaperCut will no longer be supported on macOS 10.11 (El Capitan) on the server and user workstations after 31 August 2019. Versions of PaperCut released after this date will support macOS 10.12 (Sierra) or later. | Aug 2019 |
2nd April 2019 | PaperCut MF version 16 | The end-of-life of version 16 will occur on the following dates: | May 2019 |
2018 Announcements
Announcement date | Impacted EOL item | Notes | Impact date |
19 July 2018 | 32-bit operating systems | PaperCut client support on 32 bit operating systems: | Jan 2019 |
23 April 2018 | iOption support for specific Konica Minolta devices | For the following devices: | July 2018 |
23 Feb 2018 | PaperCut MF version 15 | The end-of-life of version 15 will occur on the following dates: | May 2018 |
2017 and older Announcements
Announcement date | Impacted EOL item | Notes | Impact date |
4 Dec 2017 | Windows 32-bit platforms | PaperCut MF/NG will no longer be supported on Windows 32-bit and Windows 2008 platforms after the 31st of March, 2018. You will not be able to update PaperCut MF/NG on these platforms after this date. | March 2018 |
13 Nov 2017 | Chrome version 26 | As of 1 February 2018, the following browsers will not be supported by PaperCut MF/NG: | Feb 2018 |
13 Nov 2017 | Oracle 11.1 | As of 1 February 2018, the following databases will not be supported by PaperCut MF/NG: | Feb 2018 |
13 Nov 2017 | macOS 10.10 (Yosemite) | As of 1 February 2018, the following operating systems will not be supported by PaperCut MF/NG: | Feb 2018 |
2 Nov 2017 | PostgreSQL version 8.1 | PaperCut will no longer be supported on PostgreSQL version 8.1 and below. This will take affect immediately as we need to make backwards incompatible changes to support PostgreSQL version 10. | Nov 2017 |
15 Dec 2016 | Linux 32-bit | PaperCut will no longer be supported on Linux 32-bit platforms after the 15th of March 2017. Versions of PaperCut released after this date will support Linux 64-bit. The recommended upgrade path is to move to Linux on a 64-bit platform. | March 2017 |
15 Dec 2016 | Internet Explorer 10 | PaperCut will no longer be supported on Internet Explorer 10 after the 31st of December 2016, as Microsoft no longer provides security updates or technical support. | Dec 2016 |
15 Dec 2016 | Mac OS X 10.9 (Mavericks) | PaperCut will no longer be supported on Mac OS X 10.9 on the server after 31st December 2016. Versions of PaperCut released after this date will support OS X 10.10 or later. | Dec 2016 |
15 Dec 2016 | Mac OS X 10.7 | PaperCut will no longer be supported on Mac OS X 10.7 on the client after 31st December 2016. Versions of PaperCut released after this date will support OS X 10.8 or later. | Dec 2016 |
24th Mar 2016 | PaperCut MF version 14 | The end-of-life of PaperCut version 14 will occur on the following dates: | Dec 2016 |
1st Dec 2015 | Mac OS X 10.8 (Mountain Lion) | PaperCut will no longer be supported on Mac OS X 10.8 on the server after 31st December 2015. Versions of PaperCut released after this date will support OS X 10.9 or later. | Dec 2015 |
Nov 2015 | API for Outbound External Account API | This API continues to be supported for existing solutions. However new solutions (or existing solutions that wish to upgrade) should contact PaperCut Support for advice on APIs that better support flexible payment worklows. | Nov 2015 |
23rd June 2015 | PaperCut MF version 13 | The end-of-life of PaperCut version 13 will occur on the following dates: | Dec 2015 |
1st Sept 2014 | Ubuntu 10.03 | PaperCut will no longer be supported on Linux distributions that use glibc 2.10 or earlier after 31st December 2014. Versions of PaperCut released after this date will support Linux using glibc 2.11 or higher. (See glibc version history). | Dec 2014 |
6th June 2014 | Mac OS X 10.7 (Lion) | PaperCut will no longer be supported on Mac OS X 10.7 on the server after 31st December 2014. Versions of PaperCut released after this date will support OS X 10.8 or later. | Dec 2014 |
8th April 2014 | Windows XP (all editions) | PaperCut will no longer be supported on Windows XP after the 8th of April 2014, as this is Microsoft’s end-of-life date for their Windows XP operating systems internally. | April 2014 |
22nd Jan 2014 | PaperCut MF version 12 | The end-of-life of PaperCut version 12 will occur on the following dates: | Dec 2014 |
29th Nov 2013 | Novell 32 bit servers | PaperCut will end-of-life platform support for Novell OES on 32-bit platforms on the 31st of December 2013. Novell ended general support for 32-bit OES 2 in June 2013. PaperCut will continue to provide product support and assistance for customers running on 32-bit OES until 1st March 2014. The recommended upgrade path is to move to Novell OES on a 64-bit platform. PaperCut version 14.0 will be the first release to exclusively support 64-bit platforms. | Dec 2013 |
24th Oct 2013 | Ricoh SDK 2.x devices | PaperCut MF embedded software on Ricoh SDK 2.x devices will reach end-of-life on the 31st December 2013. These devices are quite old, and due to limitations in the device SDK they had limited functionality (e.g. no card reader support, nor any zero-stop for quota limits) and are difficult to support. | Dec 2013 |
8th July 2013 | Mac OS X 10.6 (Snow Leopard) | PaperCut will no longer be supported on Mac OS X 10.6 on the server after 31st December 2013. Versions of PaperCut released after this date will support 10.7 or later. | Dec 2013 |
24th Jan 2012 | PaperCut MF version 11 | The end-of-life of PaperCut versions 11 will occur on the following dates: | Dec 2013 |
1st Sept 2012 | MS Windows 2000 | PaperCut 12.3 is the last release supported on MS Windows 2000. We continue to provide product support and assistance for customers running PaperCut 12.3 on Windows 2000 for the next 6 months (until 1st March 2013). Customers with current Maintenance and Support (M&S) will received product support and assistance for 12 months (until 1st September 2013) as well as back ported bug fixes on an as-needed basis. | Sept 2013 |
19th Jan 2012 | PaperCut MF version 10 | The end-of-life of PaperCut versions 10 will occur on the following dates: | Dec 2012 |
1st July 2011 | Mac OS X 10.4 (Tiger) | Mac OS X 10.7 (Lion) is just about to be released, and we have taken this opportunity to review support for older Mac versions. PaperCut has supported Mac OS X 10.4 and 10.3 from the beginning of when we added our support for the Mac platform. These operating system versions are now very old and are becoming difficult for us to support. Our statistics show that less than 5% customers running PaperCut on Mac servers are using OS X 10.4. For this reason we are ending support for running PaperCut OS X 10.4 on the server (we will continue to support workstations running 10.4). | Dec 2012 |
1st July 2011 | PaperCut Internet Control module | The Internet Control module has always been a niche product that has only been used by a small percentage of customers, and only in particular regions of the world. It was mainly used where internet bandwidth was expensive and usually charged by the MB or GB (e.g. Australia, New Zealand and the Netherlands). | Dec 2012 |
18th Jan 2011 | PaperCut ChargeBack | The functionality provided by PaperCut ChargeBack has now been rolled into PaperCut NG with a new licensing option for professional organizations (PaperCut NG professional client billing). | Jan 2011 |
18th Jan 2011 | PaperCut MF version 9 | The end-of-life of PaperCut versions 9 will occur on the following dates: | Dec 2012 |
27th May 2010 | PaperCut MF version 8 | The end-of-life of PaperCut versions 8 will occur on the following dates: | Dec 2011 |
1st Oct 2009 | PaperCut MF version 7 | The end-of-life of PaperCut versions 6 & 7 will occur on the following dates: | Dec 2010 |
13th Mar 2008 | PaperCut Quota 6.3 | The end-of-life of PaperCut Quota versions 1.0 to 6.3 will occur on the following dates: | Dec 2009 |
9th May 2007 | Multi-server with PaperCut Quota | The end-of-life for officially supported multi-server support in PaperCut Quota will occur on the following dates: | Dec 2008 |
14th Feb 2007 | PaperCut ChargeBack 6.2 | The end-of-life of the legacy version of PaperCut ChargeBack between versions 1.0 to 6.2 (also previously known as PrintCharger Enterprise and PaperCut Enterprise) will occur on the following dates: | Dec 2008 |
- (NOTE: M&S is our ‘Maintenance and Support’ option. Formerly known as ‘Premium Upgrade Assurance’ or PUA.)
Categories: Reference Articles , Upgrading or Downgrading
Keywords: continuing support , eosl , end-of-service-life , end of service , upgrade , net module end of life
Last updated June 13, 2024
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