Windows ARM64 Support across the PaperCut portfolio

Windows ARM64 Support across the PaperCut portfolio

PaperCut has now released Microsoft Windows ARM64 support for the majority of client components..

PaperCut is using Window’s x64 emulation feature, Prism to help support these.

Please note: ARM64 is targeted at portable devices such as laptops, tablets, Chromebooks and we are prioritising support for these devices.

Products & features that are released

• PaperCut Pocket Edge Node installer
• PaperCut Hive Edge Node installer
• PaperCut Mobility Printer Installer Client (legacy)
• PaperCut NG/MF - Print Deploy clients
• PaperCut NG/MF - Print Deploy - Mobility Print Import Wizard
• PaperCut NG/MF - manual installation of `providers\print\drivers\global\win`
• PaperCut Global PostScript Printer Driver
  • The Windows Arm64 printer spooler requires architecture specific printer drivers. x64 printer drivers can not be used. Version 100.3.0.0 of the PaperCut Global PostScript Printer driver (included in PaperCut NG/MF 24.0.3 and Print Provider version 111.0.16.8220) can be used on x64 and arm64 devices.

Products & features still under testing

• PaperCut NG/MF Print Deploy
  • This feature clones many different printer driver across multiple operating systems. Support for Arm64 printer drivers from manufacturers appears sparse at this time. Please note: If you clone a print queue with an Arm64 printer driver, it will likely overwrite an x64 driver on the server.
• GhostTrap
  • GhostTrap is an open source product that PaperCut contributes to significantly. This product converts PDLs such as PostScript and PCL into PDF. GhostTrap currently only installs to x64 systems. We are investigating supporting an enhancement to allow installation to Arm64 systems and allowing Prism emulation to handle running GhostTrap.

Products & features currently not supported

• PaperCut NG/MF - Server installations - Not supported in the near future
  • This include the PaperCut Application primary server, secondary servers, site-server, direct-print-monitor installations.
• PaperCut TCP/IP Port: The Windows Arm64 printer spooler requires architecture specific printer port drivers. We are investigating this further and will be released later but is currently a low priority. This impacts Hardware Page Count Validation.
• PaperCut Mobility Print server
• PaperCut NG/MF DocProc on prem service
• PaperCut NG/MF WebPrint service (server & sandbox)

PaperCut Hive & Pocket “Queues & Drivers”

More information on this can be found in the FAQ for HIVE & Pocket

Note: At this time there is an extremely limited number of Manufacturer specific Arm64 drivers, so if you need a compatible driver that is not the PaperCut Global PS driver, then you will need to log a request with the printer supplier.