🔎 Admin console: Manage > Queues & Drivers.
When a user prints from an application on a laptop or desktop device (running Windows or macOS), they are offered a choice of print queues. Print queues are part of the operating system, and make use of printer drivers. Printer drivers control:
- the print options that are displayed to users
- the specific format in which PaperCut Hive or Pocket sends the document to the printer.
The client software for PaperCut Hive and Pocket includes a default printer driver in its default Find-Me print queue, which is called PaperCut Printer.
There are, however, times when it’s preferable to use a driver supplied by the printer’s manufacturer. This might be to provide users with more printing options, for example, color profiles, or more finishing options, like hole punching. In other cases, the manufacturer driver may simply be more efficient or work better with the printing hardware in some way.
New, manually created Find-Me queues work in the same way the default PaperCut Printer Find-Me queue. The only difference is that you can’t delete the PaperCut Printer queue. Both can be renamed and have Windows or macOS drivers added or changed.
When you need to deploy a manufacturer driver to your users, all the setup is done in the admin console’s Queues & Drivers section.
To get started, see the next topoic, Preparing a queue and driver .
For related troubleshooting, see Troubleshooting > Queues & Drivers .
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