How do I find my PaperCut Customer Reference Number (CRN), or Support ID

“How do I find my Customer Reference Number (CRN), or Support ID to receive assistance?”

When raising a support ticket with ourselves or your PaperCut Partner, you may be asked to provide your Customer Reference Number (CRN). This gives us useful information so that we can provide the best possible experience for our customers.

The steps to find your Customer Reference Number will vary depending on which product you are using.

PaperCut NG & MF

PaperCut NG & MF customers have a Customer Reference Number and a Support ID. Here’s how you can find it.

1. Open up a web browser and navigate to the admin login page of your PaperCut server. For example: http://my-papercut-server-IP:9191/admin.
2. Sign in with an admin account.
3. Click on the Help section to find your CRN.

Mobility Print

Standalone Mobility Print installations (not linked with NG or MF) will have just a Customer Reference Number. Here’s how you can find it.

1. Open up a web browser and navigate to the admin login page of your Mobility Print server. For example: http://my-papercut-server-IP:9163/.
2. Sign in with an admin account.
3. Look at the bottom of this page to find your Customer Reference Number (CRN).

Pocket & Hive

The easiest way to get the Org ID is by logging into the PaperCut Pocket/Hive Admin console, click your email address at the top right corner and select Billing and Subscription as shown in the screenshot below.

Alternatively, you can collect the Org ID from the URL that’s covered below as well.

This article was last edited by Aaron Pouliot on May 02, 2023, at 01:50 PM.